We pride ourselves in providing first-class customer support to complement our first-class products. ChyronHego’s dedicated global customer support engineers provide a broad range of superior support services including 24-hour coverage, remote diagnostics, and in-depth technical advice. All of ChyronHego’s products come with a six-month or one-year warranty, depending on the product. This warranty provides access to ChyronHego’s Customer Success Team during business hours, repair or replacement of defective parts or system, as well as access to software service packs that address software issues.

During the warranty period, customers have the option to purchase an extended support contract, which provides customer 24x7x365 support access.